Professional Installation Policy

Installation may be available for selected smart home products, including but not limited to:

Some products may require a pre-installation inspection before Aura can confirm installation compatibility.

• Installation appointments are scheduled after order confirmation and availability check.
• Aura will contact the customer to confirm the address, product details, preferred time, and site readiness.
• Appointments are subject to technician availability, location, and product availability.
• Aura may reschedule an appointment in case of delays, emergency workload, traffic conditions, or force majeure events.

The customer must ensure that the site is ready before the technician arrives.

• The installation area must be accessible, safe, and ready for work.
• Electrical points, wiring, internet/Wi-Fi, doors, walls, and curtain areas must be prepared where required.
• For smart locks, the door condition, thickness, frame, handle direction, and lock type must be suitable for installation.
• For smart home devices, neutral wire, load capacity, Wi-Fi/Zigbee coverage, and compatible wiring may be required.
• Any civil, carpentry, aluminum, glass, painting, drilling beyond standard scope, or electrical preparation work is not included unless agreed in writing.

• Installation fees are not included in product prices unless clearly stated on the product page, invoice, or written quotation.
• Installation prices may vary depending on product type, location, site complexity, and required accessories.
• Additional materials, spare parts, brackets, wires, power supplies, accessories, or special work are charged separately.
• Any additional cost must be confirmed with the customer before proceeding whenever possible.

• The technician will test the installed product and explain basic usage where applicable.
• Customers should keep user manuals, warranty documents, invoices, and accessories.
• For app-based products, the customer is responsible for maintaining account access, passwords, internet connectivity, and mobile app permissions.
• Any issue noticed during handover should be reported immediately before the technician leaves the site.

• Aura is not responsible for hidden wiring faults, weak Wi-Fi coverage, damaged doors, unsuitable frames, unstable electricity, or site conditions outside our control.
• Aura does not guarantee compatibility with third-party devices, apps, networks, or accessories unless compatibility is confirmed in writing.
• Any modification performed by another technician after Aura installation may void installation support or warranty coverage.
• Damage caused by misuse, water exposure, unauthorized repair, incorrect electricity, physical impact, or poor site preparation is excluded.

Installation does not replace or extend the product warranty unless clearly stated in writing. Warranty, exchange, return, and refund requests remain subject to Aura’s official policies.

For installation inquiries, scheduling, or support: