Legal Notice

Company Legal Identity

Aura Smart Home operates under the legal name: Aura - ايورا سمارت هاوس للاجهزة الذكية, providing smart home solutions, smart locks, electronic devices, installation, and support services within the Arab Republic of Egypt.

• Company Name: Aura - ايورا سمارت هاوس للاجهزة الذكية.
• Commercial Registration Number: 203547.
• VAT / Tax Number: 716-126-966.
• Company Address: 219 Andalus Buildings, Opposite Mivida Compound, Fifth Settlement, New Cairo, Egypt.

Website Purpose

aura.eg is the official website of Aura Smart Home and is used to present products, specifications, prices, policies, shipping services, installation, warranty, educational content, and customer communication channels.

• Displaying smart home, smart lock, and security products.
• Providing pre-purchase information about specifications, compatibility, and installation.
• Enabling online orders and available payment options.
• Publishing clear policies for shipping, warranty, returns, installation, and payment.

Compliance With Egyptian Laws

Aura Smart Home aims to comply with applicable Egyptian laws and regulations governing e-commerce, consumer protection, taxation, data protection, electronic payments, and intellectual property, within the scope applicable to the company’s activities.

• Respecting consumer rights under relevant Egyptian laws.
• Issuing invoices or proof of purchase according to the applicable process.
• Respecting privacy and data protection principles.
• Handling electronic payments through secure service providers.

Consumer Protection & Invoices

Aura works to display product information, prices, and policies as clearly as possible, while providing communication channels to help customers before and after purchase.

• Clarifying prices, shipping fees, and any additional charges before order completion.
• Providing invoices or proof of purchase through approved channels.
• Explaining warranty, exchange, and return conditions on dedicated pages.
• Reviewing complaints or issues according to the published policies.

Intellectual Property

All website content, including text, images, designs, logos, icons, videos, product descriptions, and code, is owned by Aura Smart Home or the relevant owners of the trademarks displayed.

• Copying, republishing, or commercial use of website content is prohibited without written approval.
• Third-party brand names and logos belong to their respective owners.
• Using the website does not grant any ownership rights in its content or designs.

Products & Compatibility

Some products may work with third-party applications or platforms such as Tuya, Smart Life, Alexa, Google Assistant, or others. Features may change depending on updates from their respective owners.

• Specifications and images may change depending on product version or manufacturer updates.
• Device compatibility depends on system type, network, app, and installation method.
• Customers are advised to contact Aura before purchase if a product is required for a specific use case.

Limitation of Liability

To the extent permitted by law, Aura Smart Home shall not be liable for damages resulting from misuse, incorrect third-party installation, weak network connectivity, power outages, unauthorized modifications, or using products outside their intended purpose.

• Aura’s responsibility is subject to the warranty, installation, and return policies published on the website.
• Website content should not replace technical inspection or specialized consultation where required.
• Customers are responsible for protecting their passwords, accounts, and personal data.

Governing Law & Jurisdiction

This legal notice and website usage are governed by the laws of the Arab Republic of Egypt. Competent Egyptian courts shall have jurisdiction over disputes in accordance with applicable legal rules.

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Related Pages

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