Find quick answers about orders, installation, warranty, shipping, smart locks, smart home systems, and after-sales support. Aura Smart Home is here to make your experience smooth from consultation to installation.
WhatsApp support availableSaturday – Thursday10:00 AM – 6:00 PM
Need urgent help? For order follow-up, installation coordination, or warranty support, contact Aura directly on WhatsApp: 01016954848.
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Orders & Payments
Help with order confirmation, payment methods, invoices, and checkout issues.
Contact SupportSend your request through WhatsApp, phone, or email with your order details.
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Review DetailsOur team checks the product, order, installation status, or warranty eligibility.
3
Schedule ActionWe coordinate delivery, technician visit, inspection, repair, or replacement if needed.
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Follow UpWe confirm completion and provide after-sales guidance for proper product use.
Frequently Asked Questions
Quick answers
How can I contact Aura support?+
You can contact us via WhatsApp on 01016954848, phone, or email at [email protected] during official business hours.
Do you provide installation service?+
Yes. Aura provides installation service for eligible smart locks, smart home devices, and selected systems, subject to site readiness and appointment availability.
Do you deliver to all governorates?+
Yes. Aura delivers across Egypt. Shipping is 200 EGP for all orders, and free shipping applies to orders exceeding 10,000 EGP.
What should I prepare before installation?+
Please make sure the site is accessible, electricity/network requirements are ready when needed, and the correct door or wall measurements are available for installation.
How do I request warranty support?+
Send your invoice/order number, product photos or videos, and a clear description of the issue. Our team will review and guide you through the next step.
