{"id":19844,"date":"2025-11-24T12:15:14","date_gmt":"2025-11-24T12:15:14","guid":{"rendered":"https:\/\/aura.eg\/?page_id=19844"},"modified":"2026-05-30T13:14:16","modified_gmt":"2026-05-30T13:14:16","slug":"installation-policy","status":"publish","type":"page","link":"https:\/\/aura.eg\/en\/installation-policy\/","title":{"rendered":"Installation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19844\" class=\"elementor elementor-19844\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-20f4584 e-flex e-con-boxed e-con e-parent\" data-id=\"20f4584\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-073c536 elementor-widget elementor-widget-html\" data-id=\"073c536\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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.2s}.pp-contact-item a:hover{color:#E85002}.pp-bottom{background:#fff;border:1px solid var(--border);border-radius:16px;padding:26px;text-align:center;margin-top:36px;box-shadow:0 1px 4px rgba(0,0,0,.04)}.pp-bottom p{font-size:.85rem;color:#646464;line-height:1.8}.pp-bottom strong{color:#333}@media(max-width:700px){.pp-hero{padding:36px 20px 32px}.pp-hero h1{font-size:1.9rem}.pp-toc{padding:12px 16px}.pp-body{padding:28px 16px 60px}.pp-section-header{padding:16px 18px}.pp-section-body{padding:16px 18px}.pp-cards{grid-template-columns:1fr 1fr}.pp-security{grid-template-columns:1fr}.pp-contact-grid{grid-template-columns:1fr}}@media(max-width:480px){.pp-cards{grid-template-columns:1fr}}\r\n<\/style>\r\n<div class=\"pp-wrap en\">\r\n  <div class=\"pp-hero\">\r\n    <div class=\"pp-tagline\">TECHNOLOGY MEETS ELEGANCE<\/div>\r\n    <div class=\"pp-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M14.7 6.3a1 1 0 0 0 0 1.4l1.6 1.6a1 1 0 0 0 1.4 0l3.8-3.8a6 6 0 0 1-7.9 7.9l-6.9 6.9a2.1 2.1 0 0 1-3-3l6.9-6.9a6 6 0 0 1 7.9-7.9l-3.8 3.8z\"\/><\/svg>Installation Policy<\/div>\r\n    <h1>Professional <span>Installation<\/span> Policy<\/h1>\r\n    <p>At Aura Smart Home, we provide professional installation support for selected smart home products across Egypt. This policy explains how appointments, site readiness, installation fees, exclusions, and post-installation support are handled.<\/p>\r\n    <div class=\"pp-meta\"><div class=\"pp-meta-item\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Last Updated: May 2026<\/div><div class=\"pp-meta-item\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Reading Time: 5 minutes<\/div><div class=\"pp-meta-item\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Professional installation for eligible products<\/div><\/div>\r\n  <\/div>\r\n  <div class=\"pp-toc\"><span class=\"pp-toc-label\">Sections:<\/span><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p1');return false;\">Scope<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p2');return false;\">Covered Products<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p3');return false;\">Booking<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p4');return false;\">Site Readiness<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p5');return false;\">Fees<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p6');return false;\">Customer Duties<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p7');return false;\">After Installation<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p8');return false;\">Exclusions<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p9');return false;\">Warranty<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p10');return false;\">Contact<\/a><\/div>\r\n  <div class=\"pp-body\">\r\n    <div class=\"pp-top-note\"><strong>Note:<\/strong> Installation is subject to product eligibility, technician availability, site readiness, and final confirmation by Aura Smart Home.<\/div>\r\n    <div class=\"pp-section open\" id=\"p1\"><div class=\"pp-section-header\" onclick=\"togglePP('p1')\"><div class=\"pp-section-num\">1<\/div><div class=\"pp-section-title\">Introduction & Scope<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><p>This Installation Policy explains how Aura Smart Home handles installation services for eligible smart home products purchased through our website or directly from Aura. By requesting installation, the customer agrees to the terms listed in this policy.<\/p><div class=\"pp-highlight\"><strong>Important:<\/strong> Installation service is available for selected products only and must be confirmed by Aura before scheduling.<\/div><\/div><\/div><div class=\"pp-section \" id=\"p2\"><div class=\"pp-section-header\" onclick=\"togglePP('p2')\"><div class=\"pp-section-num\">2<\/div><div class=\"pp-section-title\">Products Eligible for Installation<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><p>Installation may be available for selected smart home products, including but not limited to:<\/p><div class=\"pp-cards\"><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83d\udd10<\/div><h4>Smart Locks<\/h4><p>Door locks, access devices, related lock accessories, and supported door hardware.<\/p><\/div><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83d\udca1<\/div><h4>Smart Home<\/h4><p>Smart switches, sockets, relays, hubs, panels, sensors, and automation devices.<\/p><\/div><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83e\ude9f<\/div><h4>Curtain Systems<\/h4><p>Curtain motors, tracks, shutter switches, and supported control accessories.<\/p><\/div><\/div><p>Some products may require a pre-installation inspection before Aura can confirm installation compatibility.<\/p><\/div><\/div><div class=\"pp-section \" id=\"p3\"><div class=\"pp-section-header\" onclick=\"togglePP('p3')\"><div class=\"pp-section-num\">3<\/div><div class=\"pp-section-title\">Booking & Appointment Scheduling<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Installation appointments are scheduled after order confirmation and availability check.<\/li><li>Aura will contact the customer to confirm the address, product details, preferred time, and site readiness.<\/li><li>Appointments are subject to technician availability, location, and product availability.<\/li><li>Aura may reschedule an appointment in case of delays, emergency workload, traffic conditions, or force majeure events.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p4\"><div class=\"pp-section-header\" onclick=\"togglePP('p4')\"><div class=\"pp-section-num\">4<\/div><div class=\"pp-section-title\">Site Readiness Requirements<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><p>The customer must ensure that the site is ready before the technician arrives.<\/p><ul class=\"pp-list\"><li>The installation area must be accessible, safe, and ready for work.<\/li><li>Electrical points, wiring, internet\/Wi-Fi, doors, walls, and curtain areas must be prepared where required.<\/li><li>For smart locks, the door condition, thickness, frame, handle direction, and lock type must be suitable for installation.<\/li><li>For smart home devices, neutral wire, load capacity, Wi-Fi\/Zigbee coverage, and compatible wiring may be required.<\/li><li>Any civil, carpentry, aluminum, glass, painting, drilling beyond standard scope, or electrical preparation work is not included unless agreed in writing.<\/li><\/ul><div class=\"pp-highlight\"><strong>Site Not Ready:<\/strong> If the site is not ready, the visit may be cancelled or rescheduled, and a revisit fee may apply.<\/div><\/div><\/div><div class=\"pp-section \" id=\"p5\"><div class=\"pp-section-header\" onclick=\"togglePP('p5')\"><div class=\"pp-section-num\">5<\/div><div class=\"pp-section-title\">Installation Fees & Extra Charges<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Installation fees are not included in product prices unless clearly stated on the product page, invoice, or written quotation.<\/li><li>Installation prices may vary depending on product type, location, site complexity, and required accessories.<\/li><li>Additional materials, spare parts, brackets, wires, power supplies, accessories, or special work are charged separately.<\/li><li>Any additional cost must be confirmed with the customer before proceeding whenever possible.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p6\"><div class=\"pp-section-header\" onclick=\"togglePP('p6')\"><div class=\"pp-section-num\">6<\/div><div class=\"pp-section-title\">Customer Responsibilities<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><div class=\"pp-security\"><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Accurate Information<\/strong><span>The customer must provide correct address, contact number, product details, and site photos if requested.<\/span><\/div><\/div><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Authorized Access<\/strong><span>The customer must ensure that technicians are allowed to access the site at the scheduled time.<\/span><\/div><\/div><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Site Approval<\/strong><span>The customer or authorized person must approve the installation location before work begins.<\/span><\/div><\/div><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Final Testing<\/strong><span>The customer should test the product with the technician before signing off or accepting completion.<\/span><\/div><\/div><\/div><\/div><\/div><div class=\"pp-section \" id=\"p7\"><div class=\"pp-section-header\" onclick=\"togglePP('p7')\"><div class=\"pp-section-num\">7<\/div><div class=\"pp-section-title\">After Installation & Handover<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>The technician will test the installed product and explain basic usage where applicable.<\/li><li>Customers should keep user manuals, warranty documents, invoices, and accessories.<\/li><li>For app-based products, the customer is responsible for maintaining account access, passwords, internet connectivity, and mobile app permissions.<\/li><li>Any issue noticed during handover should be reported immediately before the technician leaves the site.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p8\"><div class=\"pp-section-header\" onclick=\"togglePP('p8')\"><div class=\"pp-section-num\">8<\/div><div class=\"pp-section-title\">Exclusions & Limitations<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Aura is not responsible for hidden wiring faults, weak Wi-Fi coverage, damaged doors, unsuitable frames, unstable electricity, or site conditions outside our control.<\/li><li>Aura does not guarantee compatibility with third-party devices, apps, networks, or accessories unless compatibility is confirmed in writing.<\/li><li>Any modification performed by another technician after Aura installation may void installation support or warranty coverage.<\/li><li>Damage caused by misuse, water exposure, unauthorized repair, incorrect electricity, physical impact, or poor site preparation is excluded.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p9\"><div class=\"pp-section-header\" onclick=\"togglePP('p9')\"><div class=\"pp-section-num\">9<\/div><div class=\"pp-section-title\">Relation to Warranty & Returns<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><p>Installation does not replace or extend the product warranty unless clearly stated in writing. Warranty, exchange, return, and refund requests remain subject to Aura\u2019s official policies.<\/p><div class=\"pp-highlight\"><strong>Important:<\/strong> Products that have been installed, used, programmed, customized, or physically modified may not be eligible for return unless a manufacturing defect is confirmed under the applicable warranty policy.<\/div><\/div><\/div><div class=\"pp-section \" id=\"p10\"><div class=\"pp-section-header\" onclick=\"togglePP('p10')\"><div class=\"pp-section-num\">10<\/div><div class=\"pp-section-title\">Contact Us<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><p>For installation inquiries, scheduling, or support:<\/p><div class=\"pp-contact-grid\"><div class=\"pp-contact-item\"><label>Email<\/label><span><a href=\"mailto:sales@aura.eg\">sales@aura.eg<\/a><\/span><\/div><div class=\"pp-contact-item\"><label>WhatsApp<\/label><span><a href=\"https:\/\/wa.me\/201080268208\" target=\"_blank\" rel=\"nofollow noopener\">01080268208<\/a><\/span><\/div><div class=\"pp-contact-item\"><label>Phone<\/label><span><a href=\"tel:+201080268208\">01080268208<\/a><a href=\"tel:+201001330198\">01001330198<\/a><a href=\"tel:+201023131987\">01023131987<\/a><\/span><\/div><div class=\"pp-contact-item\"><label>Business Hours<\/label><span>Saturday \u2013 Thursday<br>10:00 AM \u2013 6:00 PM<\/span><\/div><div class=\"pp-contact-item\"><label>Address<\/label><span>219 Andalus Buildings, Opposite Mivida Compound<br>5th Settlement, New Cairo, Egypt<\/span><\/div><div class=\"pp-contact-item\"><label>Company Name<\/label><span>Aura Smart Home<br>Aura \u2014 Ayora Smart House for Smart Devices<\/span><\/div><\/div><\/div><\/div>\r\n    <div class=\"pp-bottom\"><p><strong>Policy Updates:<\/strong> Aura may update this Installation Policy at any time. Updates take effect immediately upon publication. Last updated: <strong>May 2026<\/strong>.<\/p><p style=\"margin-top:10px;\">See our other policies: <a href=\"\/en\/shipping-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Shipping Policy<\/a> | <a href=\"\/en\/return-refund-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Return Policy<\/a> | <a href=\"\/en\/warranty-exchange-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Warranty Policy<\/a><\/p><\/div>\r\n  <\/div>\r\n<\/div>\r\n<script>\r\nfunction togglePP(id){document.getElementById(id).classList.toggle('open');}\r\nfunction openPP(id){document.getElementById(id).classList.add('open');document.getElementById(id).scrollIntoView({behavior:'smooth',block:'start'});}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TECHNOLOGY MEETS ELEGANCE Installation Policy Professional Installation Policy At Aura Smart Home, we provide professional installation support for selected smart<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19844","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/comments?post=19844"}],"version-history":[{"count":9,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19844\/revisions"}],"predecessor-version":[{"id":35189,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19844\/revisions\/35189"}],"wp:attachment":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/media?parent=19844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}