{"id":19494,"date":"2025-11-23T09:30:25","date_gmt":"2025-11-23T09:30:25","guid":{"rendered":"https:\/\/aura.eg\/?page_id=19494"},"modified":"2026-05-30T13:25:50","modified_gmt":"2026-05-30T13:25:50","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/aura.eg\/en\/warranty-policy\/","title":{"rendered":"Warranty &amp; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19494\" class=\"elementor elementor-19494\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bc5a825 e-flex e-con-boxed e-con e-parent\" data-id=\"bc5a825\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f08856 elementor-widget elementor-widget-html\" data-id=\"3f08856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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.2s}.pp-contact-item a:hover{color:#E85002}.pp-bottom{background:#fff;border:1px solid var(--border);border-radius:16px;padding:26px;text-align:center;margin-top:36px;box-shadow:0 1px 4px rgba(0,0,0,.04)}.pp-bottom p{font-size:.85rem;color:#646464;line-height:1.8}.pp-bottom strong{color:#333}@media(max-width:700px){.pp-hero{padding:36px 20px 32px}.pp-hero h1{font-size:1.9rem}.pp-toc{padding:12px 16px}.pp-body{padding:28px 16px 60px}.pp-section-header{padding:16px 18px}.pp-section-body{padding:16px 18px}.pp-cards{grid-template-columns:1fr 1fr}.pp-security{grid-template-columns:1fr}.pp-contact-grid{grid-template-columns:1fr}}@media(max-width:480px){.pp-cards{grid-template-columns:1fr}}\r\n<\/style>\r\n<div class=\"pp-wrap en\">\r\n  <div class=\"pp-hero\">\r\n    <div class=\"pp-tagline\">TECHNOLOGY MEETS ELEGANCE<\/div>\r\n    <div class=\"pp-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg>Warranty Policy<\/div>\r\n    <h1><span>Warranty<\/span> & Technical Support Policy<\/h1>\r\n    <p>This policy explains the warranty terms for products purchased from Aura Smart Home, including warranty duration, coverage, exclusions, inspection process, and repair or replacement conditions.<\/p>\r\n    <div class=\"pp-meta\"><div class=\"pp-meta-item\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Last Updated: May 2026<\/div><div class=\"pp-meta-item\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Reading Time: 6 minutes<\/div><div class=\"pp-meta-item\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>Warranty varies by product and brand<\/div><\/div>\r\n  <\/div>\r\n  <div class=\"pp-toc\"><span class=\"pp-toc-label\">Sections:<\/span><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p1');return false;\">Warranty Coverage Overview<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p2');return false;\">Warranty Periods<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p3');return false;\">What the Warranty Covers<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p4');return false;\">What the Warranty Does Not Cover<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p5');return false;\">Inspection & Service Process<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p6');return false;\">Replacement & Repair Terms<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p7');return false;\">Customer Responsibilities<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p8');return false;\">Warranty Void Conditions<\/a><a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p9');return false;\">Contact Us<\/a><\/div>\r\n  <div class=\"pp-body\"><div class=\"pp-top-note\"><strong>Note:<\/strong> Please keep your invoice and warranty card. Warranty duration and terms may vary depending on brand, model, and product type.<\/div><div class=\"pp-section open\" id=\"p1\"><div class=\"pp-section-header\" onclick=\"togglePP('p1')\"><div class=\"pp-section-num\">1<\/div><div class=\"pp-section-title\">Warranty Coverage Overview<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><p>Aura Smart Home provides warranty support for eligible products purchased directly from aura.eg or from Aura official sales channels. Warranty coverage applies only to manufacturing defects confirmed after inspection by Aura or the authorized supplier.<\/p><div class=\"pp-cards\"><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83d\udd12<\/div><h4>Smart Locks<\/h4><p>Warranty duration may vary by brand\/model and can reach up to 5 years when stated on the invoice, product page, or warranty card.<\/p><\/div><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83c\udfe0<\/div><h4>Smart Home Devices<\/h4><p>Typical warranty coverage is 12 months for eligible switches, hubs, panels, curtains, and automation devices.<\/p><\/div><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83d\udce1<\/div><h4>Sensors & Controllers<\/h4><p>Coverage commonly ranges from 6 to 12 months depending on product type, brand, and supplier policy.<\/p><\/div><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83d\udd0c<\/div><h4>Accessories<\/h4><p>Accessories, chargers, cables, remotes, batteries, and consumables may have limited coverage from 3 to 6 months or may be excluded when stated.<\/p><\/div><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83d\udee0\ufe0f<\/div><h4>Installation Service<\/h4><p>Installation workmanship is handled separately and does not extend the product warranty unless confirmed in writing.<\/p><\/div><div class=\"pp-card\"><div class=\"pp-card-icon\">\ud83e\uddfe<\/div><h4>Invoice Required<\/h4><p>Warranty starts from the invoice date and requires proof of purchase from Aura Smart Home.<\/p><\/div><\/div><\/div><\/div><div class=\"pp-section \" id=\"p2\"><div class=\"pp-section-header\" onclick=\"togglePP('p2')\"><div class=\"pp-section-num\">2<\/div><div class=\"pp-section-title\">Warranty Periods<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Warranty starts from the invoice date, not from the installation date unless stated otherwise in writing.<\/li><li>The exact warranty period may differ by brand, product category, model, supplier, and warranty card.<\/li><li>When a product page, invoice, quotation, or warranty card states a specific warranty period, that stated period will apply.<\/li><li>For smart locks, some models may include extended warranty coverage up to 5 years depending on the brand\/model.<\/li><li>Accessories, batteries, consumables, chargers, cables, remotes, and spare parts may have limited warranty or no warranty depending on product condition and supplier policy.<\/li><\/ul><div class=\"pp-highlight\"><strong>Important:<\/strong> If there is any conflict between general website text and the invoice\/warranty card, the invoice and official warranty card should be treated as the primary reference.<\/div><\/div><\/div><div class=\"pp-section \" id=\"p3\"><div class=\"pp-section-header\" onclick=\"togglePP('p3')\"><div class=\"pp-section-num\">3<\/div><div class=\"pp-section-title\">What the Warranty Covers<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Manufacturing defects that appear during normal use within the valid warranty period.<\/li><li>Internal electronic or mechanical faults not caused by misuse, damage, incorrect installation, or external factors.<\/li><li>Repair or replacement of defective parts when approved after technical inspection.<\/li><li>Software\/firmware support when available and applicable to the product.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p4\"><div class=\"pp-section-header\" onclick=\"togglePP('p4')\"><div class=\"pp-section-num\">4<\/div><div class=\"pp-section-title\">What the Warranty Does Not Cover<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Misuse, physical damage, broken parts, scratches, dents, liquid damage, fire, humidity, dust, insects, or improper cleaning.<\/li><li>Incorrect installation, unauthorized repair, opening the product, modification, or use by a non-authorized technician.<\/li><li>Power surges, unstable electricity, incorrect voltage, wrong wiring, weak batteries, or damaged power supplies.<\/li><li>Wi-Fi, internet, router, mobile app, cloud service, third-party integration, or account issues outside Aura\u2019s control.<\/li><li>Consumables and accessories such as batteries, cards, tags, cables, chargers, remotes, adapters, and cosmetic parts unless clearly covered.<\/li><li>Damage caused by doors, frames, walls, curtains, wiring, site conditions, or external systems not supplied by Aura.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p5\"><div class=\"pp-section-header\" onclick=\"togglePP('p5')\"><div class=\"pp-section-num\">5<\/div><div class=\"pp-section-title\">Inspection & Service Process<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>The customer must contact Aura support and provide invoice details, product photos\/videos, serial number if available, and a clear description of the issue.<\/li><li>Aura may request remote troubleshooting before approving inspection or service.<\/li><li>The product may need to be inspected at Aura\u2019s service point, by a technician visit, or through the supplier depending on the product type.<\/li><li>Warranty approval is subject to technical inspection and confirmation that the defect is covered.<\/li><li>Repair\/replacement time depends on spare part availability, supplier response, and product type.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p6\"><div class=\"pp-section-header\" onclick=\"togglePP('p6')\"><div class=\"pp-section-num\">6<\/div><div class=\"pp-section-title\">Replacement & Repair Terms<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Aura may repair the product, replace defective parts, or replace the product depending on inspection results and availability.<\/li><li>Replacement does not restart the warranty period unless required by supplier policy or stated in writing.<\/li><li>If the same model is unavailable, Aura may offer an equivalent alternative after customer confirmation.<\/li><li>Refunds, exchanges, or returns are subject to the official Return & Refund Policy and do not automatically apply to every warranty case.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p7\"><div class=\"pp-section-header\" onclick=\"togglePP('p7')\"><div class=\"pp-section-num\">7<\/div><div class=\"pp-section-title\">Customer Responsibilities<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><div class=\"pp-security\"><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Keep Documents<\/strong><span>Keep invoice, warranty card, packaging, serial number, manuals, and accessories whenever possible.<\/span><\/div><\/div><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Use Correctly<\/strong><span>Use products according to the manual and avoid unauthorized modifications or repairs.<\/span><\/div><\/div><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Report Early<\/strong><span>Report any issue as soon as it appears and avoid continued use that may increase damage.<\/span><\/div><\/div><div class=\"pp-security-item\"><div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div><div><strong>Protect Access<\/strong><span>For app-based products, maintain account access, passwords, internet, and app permissions.<\/span><\/div><\/div><\/div><\/div><\/div><div class=\"pp-section \" id=\"p8\"><div class=\"pp-section-header\" onclick=\"togglePP('p8')\"><div class=\"pp-section-num\">8<\/div><div class=\"pp-section-title\">Warranty Void Conditions<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><ul class=\"pp-list\"><li>Warranty may be void if the product is opened, repaired, modified, or reinstalled by an unauthorized party.<\/li><li>Warranty may be void if serial numbers, labels, or warranty seals are removed, damaged, or altered.<\/li><li>Warranty may be void if the product is used outside its intended purpose or exposed to unsuitable conditions.<\/li><li>Warranty may be void if the issue is caused by site conditions, external equipment, wrong wiring, unstable electricity, or customer misuse.<\/li><\/ul><\/div><\/div><div class=\"pp-section \" id=\"p9\"><div class=\"pp-section-header\" onclick=\"togglePP('p9')\"><div class=\"pp-section-num\">9<\/div><div class=\"pp-section-title\">Contact Us<\/div><svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/div><div class=\"pp-section-body\"><p>For warranty claims, inspection requests, or technical support:<\/p><div class=\"pp-contact-grid\"><div class=\"pp-contact-item\"><label>Email<\/label><span><a href=\"mailto:sales@aura.eg\">sales@aura.eg<\/a><\/span><\/div><div class=\"pp-contact-item\"><label>WhatsApp<\/label><span><a href=\"https:\/\/wa.me\/201016954848\" target=\"_blank\" rel=\"nofollow noopener\">01016954848<\/a><\/span><\/div><div class=\"pp-contact-item\"><label>Phone<\/label><span><a href=\"tel:+201016954848\">01016954848<\/a><a href=\"tel:+201001330198\">01001330198<\/a><a href=\"tel:+201023131987\">01023131987<\/a><\/span><\/div><div class=\"pp-contact-item\"><label>Business Hours<\/label><span>Saturday \u2013 Thursday<br>10:00 AM \u2013 6:00 PM<\/span><\/div><div class=\"pp-contact-item\"><label>Address<\/label><span>219 Andalus Buildings, Opposite Mivida Compound<br>5th Settlement, New Cairo, Egypt<\/span><\/div><div class=\"pp-contact-item\"><label>Company Name<\/label><span>Aura Smart Home<br>Aura \u2014 Ayora Smart House for Smart Devices<\/span><\/div><\/div><\/div><\/div><div class=\"pp-bottom\"><p><strong>Policy Updates:<\/strong> Aura may update this Warranty Policy at any time. Updates take effect immediately upon publication. Last updated: <strong>May 2026<\/strong>.<\/p><p style=\"margin-top:10px;\">See our other policies: <a href=\"\/en\/shipping-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Shipping Policy<\/a> | <a href=\"\/en\/return-refund-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Return Policy<\/a> | <a href=\"\/en\/installation-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Installation Policy<\/a><\/p><\/div><\/div><\/div><script>\r\nfunction togglePP(id){document.getElementById(id).classList.toggle('open');}\r\nfunction openPP(id){document.getElementById(id).classList.add('open');document.getElementById(id).scrollIntoView({behavior:'smooth',block:'start'});}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TECHNOLOGY MEETS ELEGANCE Warranty Policy Warranty &#038; Technical Support Policy This policy explains the warranty terms for products purchased from<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19494","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/comments?post=19494"}],"version-history":[{"count":10,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19494\/revisions"}],"predecessor-version":[{"id":35198,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19494\/revisions\/35198"}],"wp:attachment":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/media?parent=19494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}