{"id":19484,"date":"2025-11-23T09:14:35","date_gmt":"2025-11-23T09:14:35","guid":{"rendered":"https:\/\/aura.eg\/?page_id=19484"},"modified":"2026-05-30T11:34:51","modified_gmt":"2026-05-30T11:34:51","slug":"payment-policy","status":"publish","type":"page","link":"https:\/\/aura.eg\/en\/payment-policy\/","title":{"rendered":"Payment Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19484\" class=\"elementor elementor-19484\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-9d5a9a1 e-flex e-con-boxed e-con e-parent\" data-id=\"9d5a9a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81b663f elementor-widget elementor-widget-html\" data-id=\"81b663f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700;900&family=Cairo:wght@300;400;500;600;700;900&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n* { margin:0; padding:0; box-sizing:border-box; }\r\n:root {\r\n  --orange: #E85002;\r\n  --orange-dim: rgba(232,80,2,0.08);\r\n  --orange-border: rgba(232,80,2,0.2);\r\n  --black: #000000;\r\n  --dark: #333333;\r\n  --gray: #646464;\r\n  --light-gray: #989795;\r\n  --off-white: #F4F4F4;\r\n  --white: #FFFFFF;\r\n  --border: rgba(0,0,0,0.08);\r\n  --green: #22c55e;\r\n}\r\n.pp-wrap { font-family:'Poppins','Cairo',sans-serif; direction:ltr; background:#F4F4F4; color:#000; }\r\n\r\n\/* HERO *\/\r\n.pp-hero { background:#fff; border-bottom:1px solid var(--border); padding:50px 60px 44px; position:relative; overflow:hidden; }\r\n.pp-hero::before { content:''; position:absolute; top:-80px; left:50%; transform:translateX(-50%); width:500px; height:260px; background:radial-gradient(ellipse,rgba(232,80,2,0.06) 0%,transparent 65%); pointer-events:none; }\r\n.pp-hero::after { content:''; position:absolute; bottom:0; left:0; right:0; height:2px; background:linear-gradient(90deg,transparent,#E85002,transparent); }\r\n.pp-tagline { font-size:.68rem; font-weight:600; color:#E85002; letter-spacing:3px; text-transform:uppercase; margin-bottom:10px; position:relative; z-index:1; }\r\n.pp-badge { display:inline-flex; align-items:center; gap:7px; background:var(--orange-dim); border:1px solid var(--orange-border); color:#E85002; font-size:.72rem; font-weight:700; letter-spacing:1.5px; padding:5px 14px; border-radius:30px; margin-bottom:18px; text-transform:uppercase; position:relative; z-index:1; }\r\n.pp-badge svg { width:13px; height:13px; }\r\n.pp-hero h1 { font-size:2.5rem; font-weight:900; color:#000; line-height:1.15; margin-bottom:14px; position:relative; z-index:1; }\r\n.pp-hero h1 span { color:#E85002; }\r\n.pp-hero p { color:#646464; font-size:.92rem; line-height:1.9; max-width:560px; position:relative; z-index:1; }\r\n.pp-meta { display:flex; align-items:center; gap:20px; flex-wrap:wrap; margin-top:18px; position:relative; z-index:1; }\r\n.pp-meta-item { display:flex; align-items:center; gap:6px; font-size:.78rem; color:#989795; }\r\n.pp-meta-item svg { width:13px; height:13px; color:#E85002; }\r\n\r\n\/* TOC *\/\r\n.pp-toc { background:#fff; border-bottom:1px solid var(--border); padding:14px 60px; display:flex; gap:6px; flex-wrap:wrap; align-items:center; position:sticky; top:0; z-index:100; }\r\n.pp-toc-label { font-size:.7rem; color:#989795; font-weight:700; letter-spacing:1px; text-transform:uppercase; margin-left:8px; white-space:nowrap; }\r\n.pp-toc-btn { background:transparent; border:1px solid rgba(0,0,0,.1); border-radius:20px; padding:4px 12px; font-size:.75rem; color:#646464; cursor:pointer; font-family:'Poppins',sans-serif; transition:all .2s; white-space:nowrap; text-decoration:none; display:inline-block; }\r\n.pp-toc-btn:hover { border-color:#E85002; color:#E85002; background:var(--orange-dim); }\r\n\r\n\/* BODY *\/\r\n.pp-body { max-width:860px; margin:0 auto; padding:44px 24px 80px; }\r\n\r\n\/* TOP NOTE *\/\r\n.pp-top-note { background:var(--orange-dim); border:1px solid var(--orange-border); border-radius:12px; padding:16px 20px; font-size:.88rem; color:#333; line-height:1.8; margin-bottom:28px; }\r\n.pp-top-note strong { color:#E85002; }\r\n\r\n\/* SECTION *\/\r\n.pp-section { margin-bottom:20px; background:#fff; border:1px solid var(--border); border-radius:16px; overflow:hidden; box-shadow:0 1px 4px rgba(0,0,0,.04); transition:border-color .2s; }\r\n.pp-section:hover { border-color:var(--orange-border); }\r\n.pp-section-header { display:flex; align-items:center; gap:14px; padding:20px 26px; border-bottom:1px solid var(--border); cursor:pointer; user-select:none; }\r\n.pp-section-num { width:36px; height:36px; border-radius:10px; background:var(--orange-dim); border:1px solid var(--orange-border); display:flex; align-items:center; justify-content:center; font-size:.8rem; font-weight:700; color:#E85002; flex-shrink:0; }\r\n.pp-section-title { font-size:1rem; font-weight:700; color:#000; flex:1; }\r\n.pp-section-arrow { width:18px; height:18px; color:#646464; transition:transform .3s; flex-shrink:0; }\r\n.pp-section.open .pp-section-arrow { transform:rotate(180deg); }\r\n.pp-section-body { padding:22px 26px; display:none; }\r\n.pp-section.open .pp-section-body { display:block; }\r\n.pp-section-body p { font-size:.88rem; color:#333; line-height:2; margin-bottom:14px; }\r\n.pp-section-body p:last-child { margin-bottom:0; }\r\n\r\n\/* LIST *\/\r\n.pp-list { list-style:none; margin:10px 0 14px; }\r\n.pp-list li { display:flex; align-items:flex-start; gap:10px; font-size:.88rem; color:#333; padding:8px 0; border-bottom:1px solid rgba(0,0,0,.05); line-height:1.8; }\r\n.pp-list li:last-child { border-bottom:none; }\r\n.pp-list li::before { content:''; width:6px; height:6px; border-radius:50%; background:#E85002; flex-shrink:0; margin-top:8px; }\r\n\r\n\/* PAYMENT METHODS GRID *\/\r\n.pp-methods { display:grid; grid-template-columns:repeat(3,1fr); gap:12px; margin:16px 0; }\r\n.pp-method { background:#F4F4F4; border:1px solid var(--border); border-radius:12px; padding:16px; transition:all .2s; }\r\n.pp-method:hover { border-color:var(--orange-border); background:var(--orange-dim); }\r\n.pp-method-icon { width:36px; height:36px; border-radius:9px; background:var(--orange-dim); border:1px solid var(--orange-border); display:flex; align-items:center; justify-content:center; margin-bottom:10px; font-size:.85rem; font-weight:700; color:#E85002; }\r\n.pp-method h4 { font-size:.88rem; font-weight:700; color:#000; margin-bottom:4px; }\r\n.pp-method p { font-size:.78rem; color:#646464; line-height:1.6; margin:0; }\r\n\r\n\/* SECURITY GRID *\/\r\n.pp-security { display:grid; grid-template-columns:1fr 1fr; gap:12px; margin:14px 0; }\r\n.pp-security-item { display:flex; align-items:flex-start; gap:10px; background:#F4F4F4; border:1px solid var(--border); border-radius:10px; padding:14px; }\r\n.pp-security-check { width:26px; height:26px; border-radius:7px; background:rgba(34,197,94,.1); border:1px solid rgba(34,197,94,.2); display:flex; align-items:center; justify-content:center; flex-shrink:0; }\r\n.pp-security-check svg { width:13px; height:13px; color:#16a34a; }\r\n.pp-security-item strong { display:block; font-size:.82rem; font-weight:700; color:#000; margin-bottom:2px; }\r\n.pp-security-item span { font-size:.78rem; color:#646464; line-height:1.5; }\r\n\r\n\/* HIGHLIGHT *\/\r\n.pp-highlight { background:var(--orange-dim); border:1px solid var(--orange-border); border-radius:10px; padding:13px 16px; font-size:.85rem; color:#333; line-height:1.8; margin:12px 0; }\r\n.pp-highlight strong { color:#E85002; }\r\n\r\n\/* SUB TITLE *\/\r\n.pp-sub { font-size:.78rem; font-weight:700; color:#E85002; letter-spacing:.5px; margin:16px 0 8px; padding-bottom:7px; border-bottom:1px solid var(--orange-border); }\r\n\r\n\/* CONTACT GRID *\/\r\n.pp-contact-grid { display:grid; grid-template-columns:1fr 1fr; gap:12px; margin-top:16px; }\r\n.pp-contact-item { background:#F9F9F9; border:1px solid var(--border); border-radius:10px; padding:14px 16px; }\r\n.pp-contact-item label { display:block; font-size:.68rem; color:#E85002; font-weight:700; letter-spacing:1px; text-transform:uppercase; margin-bottom:5px; }\r\n.pp-contact-item span, .pp-contact-item a { font-size:.85rem; color:#333; text-decoration:none; display:block; line-height:1.8; transition:color .2s; }\r\n.pp-contact-item a:hover { color:#E85002; }\r\n\r\n\/* BOTTOM *\/\r\n.pp-bottom { background:#fff; border:1px solid var(--border); border-radius:16px; padding:26px; text-align:center; margin-top:36px; box-shadow:0 1px 4px rgba(0,0,0,.04); }\r\n.pp-bottom p { font-size:.85rem; color:#646464; line-height:1.8; }\r\n.pp-bottom strong { color:#333; }\r\n\r\n@media(max-width:700px){\r\n  .pp-hero { padding:36px 20px 32px; }\r\n  .pp-hero h1 { font-size:1.9rem; }\r\n  .pp-toc { padding:12px 16px; }\r\n  .pp-body { padding:28px 16px 60px; }\r\n  .pp-section-header { padding:16px 18px; }\r\n  .pp-section-body { padding:16px 18px; }\r\n  .pp-methods { grid-template-columns:1fr 1fr; }\r\n  .pp-security { grid-template-columns:1fr; }\r\n  .pp-contact-grid { grid-template-columns:1fr; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"pp-wrap\">\r\n\r\n<!-- Hero -->\r\n<div class=\"pp-hero\">\r\n  <div class=\"pp-tagline\">TECHNOLOGY MEETS ELEGANCE<\/div>\r\n  <div class=\"pp-badge\">\r\n    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\"\/><line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"\/><\/svg>\r\n    Payment Policy\r\n  <\/div>\r\n  <h1>A <span>Secure & Transparent<\/span> Payment Experience<\/h1>\r\n  <p>At Aura Smart Home, we aim to deliver a safe, secure, and transparent payment experience for all customers across Egypt. By placing an order, you agree to all terms listed in this policy.<\/p>\r\n  <div class=\"pp-meta\">\r\n    <div class=\"pp-meta-item\">\r\n      <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg>\r\n      Last Updated: November 2024\r\n    <\/div>\r\n    <div class=\"pp-meta-item\">\r\n      <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\r\n      Reading Time: 4 minutes\r\n    <\/div>\r\n    <div class=\"pp-meta-item\">\r\n      <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg>\r\n      All payments in Egyptian Pounds (EGP)\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- TOC -->\r\n<div class=\"pp-toc\">\r\n  <span class=\"pp-toc-label\">Sections:<\/span>\r\n  <a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p1');return false;\">Payment Methods<\/a>\r\n  <a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p2');return false;\">Order Processing<\/a>\r\n  <a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p3');return false;\">Payment Security<\/a>\r\n  <a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p4');return false;\">Prices & Taxes<\/a>\r\n  <a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p5');return false;\">Refunds<\/a>\r\n  <a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p6');return false;\">Installments<\/a>\r\n  <a class=\"pp-toc-btn\" href=\"#\" onclick=\"openPP('p7');return false;\">Contact Us<\/a>\r\n<\/div>\r\n\r\n<!-- Body -->\r\n<div class=\"pp-body\">\r\n\r\n  <div class=\"pp-top-note\">\r\n    <strong>Note:<\/strong> All payments are in Egyptian Pounds (EGP) and are processed immediately upon checkout. Orders are only confirmed after successful payment verification.\r\n  <\/div>\r\n\r\n  <!-- Section 1 -->\r\n  <div class=\"pp-section open\" id=\"p1\">\r\n    <div class=\"pp-section-header\" onclick=\"togglePP('p1')\">\r\n      <div class=\"pp-section-num\">1<\/div>\r\n      <div class=\"pp-section-title\">Accepted Payment Methods<\/div>\r\n      <svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\r\n    <\/div>\r\n    <div class=\"pp-section-body\">\r\n      <p>Aura Smart Home supports multiple secure payment methods for all customers across Egypt:<\/p>\r\n      <div class=\"pp-methods\">\r\n        <div class=\"pp-method\">\r\n          <div class=\"pp-method-icon\">\ud83d\udcb5<\/div>\r\n          <h4>Cash on Delivery<\/h4>\r\n          <p>Available in selected areas. Customers must provide the exact amount to the courier. Service fees may apply.<\/p>\r\n        <\/div>\r\n        <div class=\"pp-method\">\r\n          <div class=\"pp-method-icon\">\ud83d\udcb3<\/div>\r\n          <h4>Visa \/ Mastercard<\/h4>\r\n          <p>PCI-DSS compliant encrypted gateway. Aura never stores your card details.<\/p>\r\n        <\/div>\r\n        <div class=\"pp-method\">\r\n          <div class=\"pp-method-icon\" style=\"font-size:.7rem;\">Fawry<\/div>\r\n          <h4>Fawry<\/h4>\r\n          <p>A Fawry payment code is generated after checkout. Order is processed only after payment confirmation.<\/p>\r\n        <\/div>\r\n        <div class=\"pp-method\">\r\n          <div class=\"pp-method-icon\" style=\"font-size:.7rem;\">valU<\/div>\r\n          <h4>valU<\/h4>\r\n          <p>Convenient digital installments. Approval depends on the service provider. Fees may apply.<\/p>\r\n        <\/div>\r\n        <div class=\"pp-method\">\r\n          <div class=\"pp-method-icon\">\ud83d\udcf1<\/div>\r\n          <h4>Digital Wallets<\/h4>\r\n          <p>Vodafone Cash and others. Payment must be completed within the specified time. Transaction screenshot may be required for verification.<\/p>\r\n        <\/div>\r\n        <div class=\"pp-method\">\r\n          <div class=\"pp-method-icon\" style=\"font-size:.7rem;\">Meeza<\/div>\r\n          <h4>Meeza<\/h4>\r\n          <p>Egyptian national payment card \u2014 available via the electronic payment gateway.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"pp-highlight\">\r\n        <strong>Warning:<\/strong> Orders will not be processed without successful payment completion. Incorrect information may delay or cancel your order.\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Section 2 -->\r\n  <div class=\"pp-section\" id=\"p2\">\r\n    <div class=\"pp-section-header\" onclick=\"togglePP('p2')\">\r\n      <div class=\"pp-section-num\">2<\/div>\r\n      <div class=\"pp-section-title\">Order Processing & Payment<\/div>\r\n      <svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\r\n    <\/div>\r\n    <div class=\"pp-section-body\">\r\n      <ul class=\"pp-list\">\r\n        <li>All payments are in EGP and charged immediately at checkout<\/li>\r\n        <li>Orders are confirmed only after successful gateway verification<\/li>\r\n        <li>If payment is incomplete or mismatched, your order may be placed on hold or cancelled<\/li>\r\n        <li>Orders cannot be created or processed unless payment is successfully completed<\/li>\r\n        <li>A confirmation message will be sent to your email or phone upon order confirmation<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Section 3 -->\r\n  <div class=\"pp-section\" id=\"p3\">\r\n    <div class=\"pp-section-header\" onclick=\"togglePP('p3')\">\r\n      <div class=\"pp-section-num\">3<\/div>\r\n      <div class=\"pp-section-title\">Payment Security & Data Protection<\/div>\r\n      <svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\r\n    <\/div>\r\n    <div class=\"pp-section-body\">\r\n      <p>Aura Smart Home uses the latest security technologies to protect every financial transaction:<\/p>\r\n      <div class=\"pp-security\">\r\n        <div class=\"pp-security-item\">\r\n          <div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div>\r\n          <div>\r\n            <strong>PCI-DSS Encryption<\/strong>\r\n            <span>All card transactions are processed through an internationally certified encrypted gateway<\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"pp-security-item\">\r\n          <div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div>\r\n          <div>\r\n            <strong>No Card Data Storage<\/strong>\r\n            <span>Aura never stores your card number or CVV on its servers<\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"pp-security-item\">\r\n          <div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div>\r\n          <div>\r\n            <strong>Fraud Prevention<\/strong>\r\n            <span>Advanced monitoring system to detect suspicious activities and protect customers<\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"pp-security-item\">\r\n          <div class=\"pp-security-check\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/div>\r\n          <div>\r\n            <strong>SSL \/ HTTPS<\/strong>\r\n            <span>All communications between your browser and our website are encrypted<\/span>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"pp-highlight\">\r\n        <strong>Regarding Fraud:<\/strong> Suspicious orders may be paused for review or cancelled. These measures protect both our customers and Aura.\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Section 4 -->\r\n  <div class=\"pp-section\" id=\"p4\">\r\n    <div class=\"pp-section-header\" onclick=\"togglePP('p4')\">\r\n      <div class=\"pp-section-num\">4<\/div>\r\n      <div class=\"pp-section-title\">Prices, Taxes & Invoices<\/div>\r\n      <svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\r\n    <\/div>\r\n    <div class=\"pp-section-body\">\r\n      <ul class=\"pp-list\">\r\n        <li>All prices are in EGP and include VAT<\/li>\r\n        <li>No additional tax fees are added at checkout<\/li>\r\n        <li>Prices are subject to change \u2014 the price displayed at checkout is the final confirmed price<\/li>\r\n        <li>Aura is a registered entity with the Egyptian Tax Authority \u2014 all invoices comply with tax standards<\/li>\r\n        <li>Delivery fees are separate \u2014 a fixed 200 EGP for all governorates<\/li>\r\n        <li>Orders over 5,000 EGP qualify for free shipping<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Section 5 -->\r\n  <div class=\"pp-section\" id=\"p5\">\r\n    <div class=\"pp-section-header\" onclick=\"togglePP('p5')\">\r\n      <div class=\"pp-section-num\">5<\/div>\r\n      <div class=\"pp-section-title\">Payment Refunds<\/div>\r\n      <svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\r\n    <\/div>\r\n    <div class=\"pp-section-body\">\r\n      <p>After return approval, refunds are issued to the original payment method within the following timeframes:<\/p>\r\n      <ul class=\"pp-list\">\r\n        <li><strong>Visa \/ Mastercard:<\/strong> 7 business days (Sat\u2013Thu) \u2014 banks may take additional time<\/li>\r\n        <li><strong>Fawry \/ valU:<\/strong> According to the service provider's policy<\/li>\r\n        <li><strong>Cash on Delivery:<\/strong> Direct bank transfer within 3-5 business days<\/li>\r\n        <li><strong>Digital Wallets:<\/strong> According to wallet policy \u2014 usually within 5 days<\/li>\r\n      <\/ul>\r\n      <div class=\"pp-highlight\">\r\n        <strong>Important:<\/strong> Refunds cannot be issued to a different card or account than the original payment method. If the card is expired, the bank will route the refund automatically. Online payments cannot be refunded in cash.\r\n      <\/div>\r\n      <p>For more details, See our <a href=\"\/en\/return-refund-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Return & Refund Policy<\/a>.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Section 6 -->\r\n  <div class=\"pp-section\" id=\"p6\">\r\n    <div class=\"pp-section-header\" onclick=\"togglePP('p6')\">\r\n      <div class=\"pp-section-num\">6<\/div>\r\n      <div class=\"pp-section-title\">Installment Services<\/div>\r\n      <svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\r\n    <\/div>\r\n    <div class=\"pp-section-body\">\r\n      <p>Aura is working to provide installment options through the following providers:<\/p>\r\n      <ul class=\"pp-list\">\r\n        <li><strong>valU:<\/strong> Currently available \u2014 interest-free digital installments<\/li>\r\n        <li><strong>Sympl & Forsa:<\/strong> Coming soon \u2014 this policy will be updated when available<\/li>\r\n      <\/ul>\r\n      <div class=\"pp-highlight\">\r\n        <strong>Installment Terms:<\/strong> Approval depends on the service provider. Provider fees may apply. Refunds for installment payments follow the provider's policy.\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Section 7 -->\r\n  <div class=\"pp-section\" id=\"p7\">\r\n    <div class=\"pp-section-header\" onclick=\"togglePP('p7')\">\r\n      <div class=\"pp-section-num\">7<\/div>\r\n      <div class=\"pp-section-title\">Contact Us<\/div>\r\n      <svg class=\"pp-section-arrow\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\r\n    <\/div>\r\n    <div class=\"pp-section-body\">\r\n      <p>For any payment inquiry or issue with a financial transaction:<\/p>\r\n      <div class=\"pp-contact-grid\">\r\n        <div class=\"pp-contact-item\">\r\n          <label>Email<\/label>\r\n          <span><a href=\"mailto:sales@aura.eg\">sales@aura.eg<\/a><\/span>\r\n        <\/div>\r\n        <div class=\"pp-contact-item\">\r\n          <label>WhatsApp<\/label>\r\n          <span><a href=\"https:\/\/wa.me\/201016954848\" target=\"_blank\" rel=\"nofollow noopener\">01016954848<\/a><\/span>\r\n        <\/div>\r\n        <div class=\"pp-contact-item\">\r\n          <label>Phone<\/label>\r\n          <span>\r\n            <a href=\"tel:+201016954848\">01016954848<\/a>\r\n            <a href=\"tel:+201001330198\">01001330198<\/a>\r\n            <a href=\"tel:+201023131987\">01023131987<\/a>\r\n          <\/span>\r\n        <\/div>\r\n        <div class=\"pp-contact-item\">\r\n          <label>Business Hours<\/label>\r\n          <span>Saturday \u2013 Thursday<br>10:00 AM \u2013 6:00 PM<\/span>\r\n        <\/div>\r\n        <div class=\"pp-contact-item\">\r\n          <label>Address<\/label>\r\n          <span>219 Adalus Buildings, Opposite Mivida Compound<br>5th Settlement, New Cairo, Egypt<\/span>\r\n        <\/div>\r\n        <div class=\"pp-contact-item\">\r\n          <label>Company Name<\/label>\r\n          <span>Aura Smart Home<br>Aura \u2014 Ayora Smart House for Smart Devices<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- Bottom -->\r\n  <div class=\"pp-bottom\">\r\n    <p><strong>Policy Updates:<\/strong> Aura may update this Payment Policy at any time. All updates take effect immediately upon publication. Last updated: <strong>November 2024<\/strong>.<\/p>\r\n    <p style=\"margin-top:10px;\">See our other policies: <a href=\"\/en\/return-refund-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Return Policy<\/a> | <a href=\"\/en\/privacy-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Privacy Policy<\/a> | <a href=\"\/en\/shipping-delivery-policy\/\" style=\"color:#E85002;text-decoration:none;font-weight:600;\">Shipping Policy<\/a><\/p>\r\n  <\/div>\r\n\r\n<\/div>\r\n<\/div>\r\n\r\n<script>\r\nfunction togglePP(id){ document.getElementById(id).classList.toggle('open'); }\r\nfunction openPP(id){ document.getElementById(id).classList.add('open'); document.getElementById(id).scrollIntoView({behavior:'smooth',block:'start'}); }\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TECHNOLOGY MEETS ELEGANCE Payment Policy A Secure &#038; Transparent Payment Experience At Aura Smart Home, we aim to deliver a<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19484","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/comments?post=19484"}],"version-history":[{"count":10,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19484\/revisions"}],"predecessor-version":[{"id":35166,"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/pages\/19484\/revisions\/35166"}],"wp:attachment":[{"href":"https:\/\/aura.eg\/en\/wp-json\/wp\/v2\/media?parent=19484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}